Westlinks Console

Westlinks Console with Phone Number

$32/Monthly
$0.019/minute usage
one-time setup fee $129

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Overview

Westlinks Phone - Streamlining Your Communication

Welcome to Westlinks Phone, your powerful yet user-friendly web application designed to transform your phone communication experience. Leveraging Twilio technology, our application operates seamlessly in your web browser, offering a range of features to enhance your communication efficiency.

Key Benefits:

  1. Effortless Browser-Based Communication:
    • Receive Inbound Calls: Answer calls directly in your browser.
    • Make Outbound Calls: Initiate calls without leaving your browser, ensuring a smooth calling experience.
    • Westlinks Phone is geographic agnostic. Because it is browser-based, it can be used anywhere.
  2. Integrated CRM for Enhanced Call Management:
    • Built-in Lightweight CRM: Manage your callers effortlessly.
    • Caller ID Matching: Quickly match inbound calls with existing contact records.
    • Add New Contacts: Easily add new contacts to your CRM.
  3. Efficient Call Handling:
    • Take Notes During Calls: Seamlessly jot down important details and save them to the contact record.
    • Schedule Callbacks: Set callback dates for follow-up and send them to your calendar.
    • Send and Receive SMS Messages: Extend your communication capabilities beyond voice calls.
  4. Comprehensive Call Logging:
    • Detailed Call Logging: Keep a record of your calls for easy reference.
    • View Transcribed Voicemail Messages: Quickly scan transcriptions for essential information.
  5. Integration with Zendesk:
    • Direct Zendesk Integration: Access Zendesk helpdesk within the platform.
    • Reply to Zendesk Records: Read and respond to Zendesk records associated directly with your contacts.
  6. Enhanced Managerial Oversight:
    • Email Notifications: Managers receive email summaries of call activity.
    • Concurrent Agent Usage: Multiple agents can use the platform concurrently, enabling overlapping conversations.
  7. Flexible Agent Availability:
    • Online/Offline Switch: Agents can seamlessly log in and out or step away as needed.

Westlinks Phone is more than just a communication tool; it's a comprehensive solution designed to streamline your workflow. Experience the benefits of a fully integrated communication platform that simplifies tasks, enhances collaboration, and ultimately boosts productivity.

Join Westlinks Phone and elevate your communication game today!

In the Box

Here's how it works...

When you click the button and submit the form, we do the following:

  1. Build a fresh server just for you
  2. Install the latest version of WESTLINKS phone
  3. Notify you when it is done

Then what?

But there is more needed before it's ready to use. Here's what you will do next:

  1. Log into Westlinks and go to your application management page
  2. Choose a phone number for the app. This is the number your callers will reach you at. You can choose any number by area code, city name or even a sequence of numbers
  3. Set up your domain name. You can purchase a new domain name directly on Westlinks. This is built in and managed on the product page.
  4. Or you can choose to use your own domain, such as phone.YOURDOMAIN.com. We will help you with this

Westlinks will help you through each of these steps so you can be up and operational as quickly as possible.

Specifications

This product is a distributed application built and maintained by Westlinks Online. We stand behind our products and strive to provide the best quality and support possible allowing our valued customers the peace of mind that they are getting a high return on investment. Here are some details of how this product operates from an operational standpoint.

  • Receive inbound calls on your browser
  • Make outbound calls from your browser
  • Built in lightweight CRM to manage your callers
  • Match inbound calls with your contact records by caller ID
  • Take notes during calls and save to contact record
  • Schedule callback dates
  • Send callbacks to your calendar
  • Send and Receive SMS messages
  • Detailed call logging
  • View transcribed voicemail messages
  • Receive transcribed voicemail messages via email
  • Integrate your Zendesk helpdesk directly into the platform
  • Read and reply to Zenddesk records associated directly to your contacts
  • Managers get email of call activity
  • Multiple agents may use the platform concurrently allowing overlapping conversations
  • Online/Offline switch to allow agents to log in and out or step away
FAQ

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